Ask for Angela safety code in Maidstone 
Recently, a SAFE PHRASE was introduced by the Safer Maidstone Partnership for those feeling threatened in Maidstone.

The ‘Ask for Angela’ code allows anyone feeling threatened to discreetly alert bar staff that they are faced with a difficult situation.

Posters are on display within venues around the town, to encourage anyone who needs help to go to the bar and ask for ‘Angela’. The bar staff will know they need help, and will call them taxi or help them out discreetly.

For further informaion please contact 01622 758938

Kent Police work to tackle Mate Crime

Mate Crime occurs when someone ‘makes friends’ with a person and goes on to abuse or exploit that relationship. The founding intention of the relationship, from the point of view of the perpetrator is likely to be criminal. The relationship is likely to be of some duration and, if unchecked may lead to repeat and worsening abuse. 
Kent Police encourages members of the public to report any concerns, via 101 or by completing the online reporting form found on the Kent Police Website.
Local business sign up to Maidstone Borough Council’s public health scheme - Reduce the Strength
Substance abuse not only destroys the life of the individual but often has a devastating effect on friends, family and the wider community.
Reducing the Strength is Maidstone Borough Council’s latest public health initiative aimed at tackling the problems associated with street drinking.
Low cost, high strength alcohol is typically consumed by the most vulnerable in our society including young adults, homeless individuals, street drinkers and people with complex issues involving mental health. 

Further information about the scheme please contact Community Safety Partnerships or on: 01622 602658.

MaidSafe Poster

A poster for both members and non members to display within their premises sends a strong message to say those who offend are not welcome!

MaidSafe operates an Exclusion Scheme - should an offence committed meet a certain criteria, the offender is issued an Exclusion Notice, excluding them from all MaidSafe member s premises. 
The Poster states "if you committ an offence in a MaidSafe premise, YOUR IMAGE WILL BE SHARED with all members, and you will be banned.

Posters within the Town Centre poster sites reinforce the town's message.
Posters are available to members and non members free of charge.  Please call 01622 758938 to request yours.
Best Practice Guide of Retail Security

With fewer Police resources available, we need to do what we can to help ourselves.  A presentation, hosted by MaidSafe and Maidstone Town Police shared a guide to ‘Support Retail Security’.
Prevention through early intervention and cost effective methods of detering, with detention/arrest being the last resort were shared.  
Spotting suspicious behaviour and how to approach someone you suspect of theft without putting yourself at risk were key topics, with a Meet, Greet an Observe policy introduced.
A Best Practice Guide to Retail Security is to be published soon and distributed to our members to incorporate into their working practices.
A common approach and strong message will  deter shoplifters from commiting crime in our Town Centre.
Shortcut App to Members Secure Website

Gives our members quick and real time access to offenders, incidents, support and advice.
Members can choose to view a profile of an individual, including those who have been issued an exclusion notice from all our member’s premises. 
There is also a ‘Quick Report’ to log an incident.  The member simply takes a photo, enter some details relating to the incident and submits.

Once authorised by the Partnership Manager, the intelligence is shared with the members.
Just one example of the amazing work performed by the MaidSafe Night Time Economy Partnership...............
A lady came to the Urban Blue Bus very upset asking to chat, where she revealed she had lost a baby to cot death last year.  She was swaying about and had obviously been drinking. Chatting to her the Street Pastors were asked to come and chat with her and walk her to the bus station. As they walked she told them she had taken an overdose of her anti seizure tablets (she was noticeably dozier and sleepier than before).
The Street Pastors walked her back to the Urban Blue Bus, who called 999. As they continued to talk she mentioned she had a restraint order against her abusive ex-husband, and she had 4 other children. Worried as to who was looking after them, the police were called to do a welfare check.
Searching for the pills she had taken and unlocking her phone, her friend was called to sit with her. It became apparent the lady was very distressed and was within community psychiatric care. In the meantime, she got noticeably sleepier and unresponsive. When the ambulance crew arrived, they had to intubate her - the lady went off to hospital very unwell indeed.
The lady was 'touch and go', in critical care.  She regained some conscious the following day and is now recovering well, receiving excellent care and the support services she needs.
It was a very shocking and difficult situation for the Volunteers of the Urban Blue Bus and Street Pastors to deal with.  The ambulance guys were really appreciative and told them they were angels, in this case we can believe it, along with the police they really did save this lady’s life.
Urban Blue Bus

The Urban Blue Bus is run solely by volunteers to whom we want to say a massive thanks for their continuous h
ard work and dedication - without them this vital service would not be possible. 

On a Saturday night, no matter the weather, you will find a talented team of volunteers and the bus parked in the town centre with the hope of relieving stress ad pressure on the ambulance and A&E service.

To find out more about the service the Urba Blue Bus provides, or to volunteer Click Here
Maidstone Community Safety Unit

The Maidstone Community Safety Unit has been on hand during the festive period at the Mall Chequers Centre, Maidstone.

Sergeant Nick  Hatcher said: ‘Officers in the Maidstone Community Safety Unit are always happy to speak with members of the public about their concerns and to provide crime prevention advice.
‘This stand in particular has been a useful tool to help us educate members of the public on how to keep their property safe.

‘Unfortunately this a time of the year when we do see an increase in burglary reports and we want everyone to be aware that a few simple steps, such as double locking doors, timing lights to be on in the evenings and security marking valuable items can 
help deter thieves. More advice is available on our website:’
Maidstone Street Pastors

Maidstone Street Pastors had team of dedicated volunteers out on Friday 23rd December 2016,  rather than the usual Saturday night this year. Although Saturday was Christmas Eve, it was felt the Friday night will be busier so they changed for this week only.  They had a team out on New Years Eve as usual.

Maidstone Street Pastors are always very pleased to have new volunteers for both Street Pastors and Prayer Pastors.

Could you help make a differnence?  Please email:, or phone Nigel on 07817 250705.  Click Here for application form. 
One Maidstone CIC 

Click Here for more exciting news with One Maidstone CIC 
One Maidstone - Business Improvement District Update
Work continues apace towards the development of a Business Improvement District for Maidstone town centre. 
All potential levy payers (those with a rateable value of £15k and over) should have received a notification of ballot. 
If you did not receive this notification and would like to know more about the BID proposal please contact the office 01622 678777

Counter Terrorism - Communities Defeat Terrorism Poster

Now in circulation for display

Remain vigilant about the terrorist threat.

Whilst there is no need for any alarm and there is no intelligence to suggest that Kent is a target for such an attack, it is good practice to refresh the subject and just keep it in mind when considering if something strikes an individual as suspicious. 

Please see link to the latest campaign which emphasises the important role the public play in tackling this issue.

One Maidstone's BID Workshops, held on Tues 13th March, saw an excellent number of attendees, who together focussed on identifying what the BID could/should provide: how it would manage, promote and deliver its services. 
One of the key focuses was on safety, crime, anti-social behaviour and homeless.
Further information, please contact


Launching soon, will be the new 
new national body representing crime partnerships - The ‘new’ NABCP......... more exciting news to follow

Look out for our Till Talkers!

MaidSafe has designed a free standing double sided 'Till Talker' to make those considering offending aware:           

We are watching you!

We will take action against you!


Kent Police pilot scheme searches for willing volunteers
A pilot scheme for Spring 18 is looking to recruit volunteers with a selection of powers to work alongside police officers, supporting the force’s community safety units and special constables.  They will wear a uniform and provide additional visibility and an extra point of contact to the public.
The power to request the name and address of someone committing anti-social behaviour, the authority to control traffic and place traffic signs, and being able to enter homes to save life or prevent serious damage are powers to be extended to the volunteers, along with other duties.
More at the jobs section of

Purse Thieves and Pick Pockets 

Please be careful when out and about to avoid becoming a victim of opportunist thieves:
Never leave handbags unattended on top of prams, shopping trolleys, wheelchairs or mobility scooters.  Always keep handbags and bags zipped up and where you can see them.  Avoid leaving wallets in back pockets.

Corrosive chemical attack advice 

There has been an increase in the use of corrosive chemicals such as acids and alkalis in attacks.  The substance may still be within its original container, however it may be decanted into other containers to disguise or weaponised it. Common containers used are sports/squeeze plastic bottles such as Lucozade or Fruit Shoot.

For General Advice and First Aid Advice click HERE 
Counter Terrorism Workshop

A free training session, provided jointly by MaidSafe, the National Counter Terrorism Office and the SIA, held at the Odeon Maidstone on 20th Sept was extremely well attended and received. The sesion covered:
  • Help understand the threat from terrorism to the UK
  • Guide individuals on what to do if they find themselves involved in a terrorist incident or event
  • Leads up to a planned attack
  • Enable people to recognise and report suspicious activity
Guidance and support notes are available via 
Public Space Protection Order

The introduction of the Maidstone town centre PSPO, Public Space Protection Order in September 2017 aims to create safer communities and deter and reduce crime and anti-social behaviour. 

With street drinking and begging as the two measures. 

A presentation within a recent Night Time Ecomony Forum shared with our members the support and advice serivces available to victims of Sexual Abuse or Rape, and Domestic Abuse.

Beech House SARC
Offers free support and practical help to anyone in Kent and Medway who has experienced Sexual Abuse. Their service is completely confidential and you would NOT have to give any personal information in order to get help.  If you would like to speak to someone:

Beech House SARCUnit 7 & 8 North Court
South Park Business Villiage
Armstrong RoadMaidstone
Office:  01622 726461 ( Weekdays 9am - 5pm)
Out of Hours:  0800 133 7432 (24/7 Free Phone) 

Domestic Abuse Support Services for Medway and Kent
Salvation Army
Union Street,
Tuesday 09.30am -11.30am 
24 hour National Domestic Violence Helpline run in partnership between Women's Aid and Refuge on 0808 2000 247 or the Mens' Advice Line on 0808 801 0327.
CSE - Child Sexual Exploitations Workshop,

Offered free of charge by Kent Police to MaidSafe, showed our members how they can identify the warning signs and how to report them.

•In an emergency, by phoning 999 and quoting ‘Operation Willow’
•By phoning 101 and quoting ‘Operation Willow’
•By phoning 116 000
•By phoning ‘Crimestoppers’ on 0800 555 111

Log onto to download DASH App

The App contains links to all local services in Kent together with mapping and with full safety planning tips and advice.

A support service for anyone concerned for themselves or a friend, or a family member who is suffering from the effects of:

Domestic Abuse, Hate Crime, Mental Health, Child Sexual Exploitation,
Modern Slavery / Trafficking, Gangs, Terrorism Prevent advice, Full victim / Restorative Justice and Court services, Bereavement, Breaking the cycle of offending, Missing Persons, Crime Prevention Advice

Crime prevention advice by Kent Police, along with national signposting is also provided to many organisations, charities and agencies.
SUPPORT FOR YOU, when dealing with someone who is experiencing a mental health crisis:

A Single Point of Access provides you with a single route to obtain information and advice to refer people to Mental Health services in Kent. Re
ferrals can be made by individuals themselves, GPs, other health care professionals and members of the public.

Call 24/7 on 0300 222 0123 or text number 07860 022819 

Please see link to website - This provides an online searchable database for support.

Contact 999  - if their life is imminently in danger or they pose a risk to others.

A Safer Place, and Safer Town

One Maidstone in 2017 successfully applied for funding from the Safer Maidstone Partnership Kent PCC Community Safety Fund for an extension of the effective Town Centre Marshals scheme that was trialled last year, to help build strong communities and reduce crime and disorder in the Maidstone Town Centre

Appointing a contract to TMS Protection, Town Marshals will be visible within our Town Centre promoting positive community relationships and tackling community safety issues that matter to the local community.

During the day, Town Marshals under the guidance and support of our Town Police, will be deployed during the Summer Holidays within Brenchley Gardens to tackle anti-social behaviour and alcohol and drug related issues.

To support our night time economy, Town Marshals briefed by the Police, will act as a roaming MaidSafe presence, providing an additional level of safety and reassurance to our taxi ranks, existing town centre partners at Urban Blue Bus, the Street Pastors and of course the venues and customers themselves. 

MaidSafe Awards Event 
on the 10th August, MaidSafe celebrated its achievements, and the amazing contributions its members make to ensure the success of the partnership.

This year's event was hosted jointly by Police Insp Jody Gagan-Cook and Maidstone's Mayor, Councillor Malcolm Greer, and supported by Muggleton Inn, Source Bar, Ronald White Photographic and Timpson Engraving generous sponsorships. Sainsburys and House of Fraser donated 2 amazing gifts for the evening.

MaidSafe Category Awards Winners:
Team Award: Fremlin Walk Security
Best Performance: Kerry Elkington, House of Fraser
Night Time Economy: Taxi Marshals, TMS Protection Ltd
Timpsons Special Award: Caroline Wayland, PCSO
Contribution: Jon Baker, Urban Blue Bus

The evening also celebrated members that have achieved the Safer Socialising Award.  

Everyone who achieves the Safer Socialising Award is judged to have made a positive contribution towards improving standards of management, community safety and crime reduction:

Follow accessment, awards were presented to:
The Brenchley, Strawberry Moons, Society Rooms, Royal Albion, KalaRED,
The Muggleton Inn, McDonalds Week Street, McDonalds Broadway, Earls, 
Source Bar and Lashings.

Matthew Scott the Kent Police and Crime Commsisioner 
Mr Scott recently visited Maidstone town centre to observe at first hand the approach that the town takes to managing the night time economy.
Mr Scott met with representatives of Urban Blue Bus, Maidstone Street Pastors and the MaidSafe Marshals, 
The evening gave Mr Scott the opportunity to observce local police officers at work, along with an overview of the successful MaidSafe operation in our town. 

How the MaidSafe partnership can make a real difference 

to loss prevention in the town and the great relationship that our businesses have with one another.

Kris Van Haeften and James Spearink who run the fruit and vegetable stall in Earl Street stepped in to assist Marks and Spencer.  Store manager Rachel Baker said:
“Two weeks ago they (Kris and James) intercepted a theft from our store (Marks and Spencer) as they were taking £640 of stock. Their swift action alongside the town security and local police ensured we retrieved all the stock and the successfully arrested the individual.

With a collabor
ation like this we must celebrate that as a town and neighbours in business can do to keep our town safe for our customers and visitors. This is a true representation of businesses working together.”

.................We couldn’t agree more.  
MIND, Mental Health Charity - HOPE CAFE

Mind are passionate about supporting people with mental health issues. They believe in recognising people as unique individuals and not as a diagnosis or a label, and aim to equip people with the tools they need to work towards positive wellbeing. 
To support their wide range of services they now offer the Hope Cafe. A free service, it provides a safe and non-judgemental environment for people to meet others with similar problems and access mental health support and advice.  There there will be an opportunity for one-to-one professional and peer support and tea, coffee and snacks!
Run by Maidstone & Mid-Kent Mind,  the café is open on Fridays from 5pm - 9pm and on Sundays from 1pm - 5pm, located at Maidstone & Mid Kent Mind’s centre:  23 College Road Maidstone ME15 6YH

If possible, please contact them before going to the cafe on 01622 692383